Reference

Your Privacy Matters to mildcasino

We keep your account details, payment information and gaming history secure using industry-standard encryption.

Encrypted data storageLocal payment securityYour access rights
Explore Lobby Read FAQ
mildcasino Your Privacy Matters to mildcasino
REACH OUT ANYTIME

Privacy Questions – How to Contact Us

Live Chat Our support team in Yogyakarta responds to privacy inquiries, data access requests and account security concerns during lobby hours. Open your account to access the chat widget.
Email Support Send privacy or data-access requests to our compliance team, and we'll respond within five business days. Include your account username and the specific information you're asking about.
Account Settings View and update your personal information, payment methods and communication preferences directly from your account dashboard without contacting support.
SECURITY & TRANSPARENCY

How We Handle Your Data

Encrypted Transfers

Every deposit via DANA, OVO, GoPay or QRIS passes through encrypted channels. Your payment details are tokenised so we never store full card or wallet numbers on our servers.

Account Verification

When you withdraw, we verify your identity by matching your deposit payment method. This prevents fraudulent requests and ensures only you can access your winnings.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable non-essential cookies in your browser; login will still work.

Data Retention

Account records stay on file for as long as your account exists. Closed accounts are retained for seven years where local law permits, for regulatory and dispute-resolution purposes.

Third-Party Access

We share gameplay data only with payment processors and fraud-prevention partners who sign strict confidentiality agreements. Your data is never sold to advertisers.

Your Data Rights

You can request a full copy of your personal data, ask us to correct inaccuracies or request deletion where local law permits. Submit requests via email and we'll respond within 30 days.

Privacy Policy FAQ

When you open an account, we collect your name, email, phone number, birth date and address for identity verification. Your payment method (DANA, OVO, GoPay or QRIS) is tokenised and stored securely. We also record your IP address, device type and gameplay history to prevent fraud and personalise your lobby experience.

Active account data stays with us for as long as your account exists. When you close your account, we retain records for seven years where local law permits to comply with financial and gaming regulations. Gameplay logs are stored for up to 24 months for audit and dispute-resolution purposes.

Yes. Every deposit is encrypted end-to-end and routed through secure payment gateways. Your wallet or card number is never stored in full — we keep only a token that lets you withdraw to the same method. Our servers are PCI-compliant and audited regularly.

Yes. Send an email to our support team with your account username and a request for your data. We'll compile your account details, gameplay history and payment records and deliver them within 30 days. You can also update or correct your information from your account settings.

Only authorised mildcasino staff members access your data — specifically, account verification, compliance and support teams. We never share your personal information with advertisers or third parties outside our payment and fraud-prevention partners, who sign strict confidentiality agreements.

We use session cookies to keep you logged in across the lobby and analytics cookies to measure site performance and player flow. You can disable non-essential cookies in your browser settings without affecting your ability to log in or play.

Contact our support team and request account closure. We'll deactivate your account immediately and remove active data after seven days. Records required by local gaming law will be retained for the minimum period, where local law permits.

Related Pages

mildcasino Indonesia mildcasino Casino Register mildcasino Login FAQ